Privacy Policy kis819

1. Information We Collect

When you register or use kis819 services, we collect various categories of information to ensure a safe and appropriate user experience and to meet international licensing requirements.

Account Registration Information

During the registration process, we require basic information such as your full name, email address, mobile number, date of birth and the password you set. This information is used to verify your identity and confirm that you meet the minimum age requirement.

Identity Verification Information

As part of the Know Your Customer (KYC) procedure required under our international licence, we may request copies of identity documents such as your national identity card or MyKad, passport or equivalent document. This information is required to verify your account and process withdrawals.

Financial Transaction Information

We record details of deposit and withdrawal transactions, including the payment methods used such as Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency. However, we do not store full financial card details or sensitive bank account information directly in our systems.

Platform Usage Data

We collect technical information related to your use of the platform, including IP address, device type, web browser, operating system, pages visited, and the time and duration of your sessions. This data helps us identify potential security threats and improve our services.

2. Purpose of Data Collection and Use

kis819 uses the personal data collected solely for legitimate purposes related to the provision of our online entertainment platform services.

Account Management and Verification

Personal information is used to create and manage your member account, process deposits and withdrawals, verify transactions and ensure that all activity takes place within a legitimate account.

Legal and Licensing Compliance

As a platform operating under an international licence, we are required to retain certain records to meet Anti-Money Laundering (AML) requirements and other licensing obligations. This includes identity verification records, transaction records and account activity history.

Platform Security and Fraud Prevention

Usage data and technical information are analysed to detect and prevent fraudulent activity, cyberattacks or account misuse. This is a necessary measure to protect the interests of all members on our platform.

Service Improvement

Anonymised usage information is used to understand user behaviour, identify areas of the platform that can be improved and develop new features that benefit members.

Communications and Support

We use contact information such as your email address and mobile number to send important account notifications, transaction updates and responses to customer support enquiries you submit to us.

• Processing deposits and withdrawals via e-wallet and other methods
• Identity verification to meet KYC requirements
• Communications related to account security and activity
• Anonymised data analysis for platform improvement purposes
• Compliance with applicable licensing and legal requirements

3. Sharing Information with Third Parties

kis819 does not sell or trade members' personal information to any third party. However, there are limited situations where we may need to share certain data based on operational requirements or legal obligations.

Payment Service Providers

To process financial transactions, the necessary information is shared with approved payment service providers such as e-wallet processors and payment gateways. This sharing is limited to the data strictly required to carry out the transaction.

Legal Requirements and Authorities

We may be required to disclose personal information to relevant authorities where there is a valid court order, fraud investigation or binding legal compliance requirement. In such situations, we will endeavour to notify you where permitted by law.

Technology Service Providers

Technical service providers that support the operation of our platform, such as cloud computing and cybersecurity services, may have limited access to data under strict confidentiality agreements. They are not permitted to use that data for any purpose other than supporting the services provided to us.

4. Data Storage and Security

We take appropriate technical and administrative measures to protect your personal data from unauthorised access, loss, alteration or unintended disclosure.

Technical Security Measures

• SSL/TLS encryption for all data transmitted between your device and our servers
• Passwords are stored in hashed form that cannot be decrypted
• Two-factor authentication is available for additional account protection
• Continuous monitoring of suspicious activity and unauthorised access attempts
• Regular security assessments by our cybersecurity team

Data Retention Period

We retain your personal data for as long as your account is active or as long as it is needed to provide services to you. Certain data related to financial transactions and KYC compliance is retained for the period required by applicable legal and licensing obligations, even after an account is closed.

Data Deletion

Once the required retention period has ended, your personal data will be securely deleted or anonymised in accordance with established procedures.

5. Member Rights Regarding Personal Data

As a kis819 member, you have certain rights regarding the personal information we hold about you. We are committed to making it straightforward for you to exercise these rights in a clear and transparent way.

Right of Access

You have the right to request a copy of the personal information we hold about you. We will provide that information in a readable format within a reasonable period after the request is received.

Right of Rectification

If the personal information we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. You can update some profile information directly through your account settings, while information that requires verification can be updated through our customer support team.

Right to Restrict Processing

In certain circumstances, you have the right to ask us to limit how we process your personal data. Please note that such restrictions may affect our ability to provide services to you in full.

Right to Deletion

You may request deletion of your personal data in certain circumstances. However, this right is subject to our data retention obligations under applicable laws and licensing requirements. If deletion cannot be carried out in full, we will inform you of the reasons.

6. Cookies and Tracking Technologies

The kis819 platform uses cookies and similar tracking technologies to improve the user experience and ensure the platform's technical functions run smoothly.

Essential Cookies

These cookies are required for the basic operation of the platform, including maintaining your login session, remembering language preferences and ensuring security features work correctly. The platform cannot function properly without these cookies.

Analytics Cookies

We use analytics data to understand how users interact with our platform. This information is used in aggregated and anonymised form for service improvement purposes only.

Managing Cookies

You can manage or block cookies through your web browser settings. Please note that blocking certain cookies may affect the functionality of the platform and your user experience. More information on how to manage cookies is available in your web browser documentation.

7. Links to Third-Party Sites

The kis819 platform may contain links to third-party websites or services for user convenience. Please note that our Privacy Policy does not apply to those third-party websites.

kis819 is not responsible for the privacy practices or content of any third-party website. You are advised to read the privacy policy of the relevant website before providing any personal information to them. Access to third-party websites is at your own risk.

8. Children and Minimum Age Requirement

kis819 services are intended solely for individuals aged 21 and above. We do not knowingly collect or process personal data of individuals under the age of 21.

During registration, you are required to confirm that you are 21 years of age or older. If we find that we have collected data from an individual below the specified age limit, we will take immediate steps to delete that data and close the relevant account.

If you are aware that any underage individual has registered an account on our platform, please contact our support team immediately through the available channels, which are accessible 24/7.

9. Changes to This Privacy Policy

kis819 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry developments. All changes will take effect as soon as the latest version is published on our website.

When significant changes occur, we will notify you via a notification on the platform or by email to the address registered to your account. The "Updated" date at the top of this document indicates the latest version currently in effect.

Your continued use of kis819 services after any changes are published constitutes your acceptance of the updated terms. If you do not agree with the changes, you have the right to stop using the services and close your account.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints relating to this Privacy Policy or how we handle your personal data, our support team is ready to assist.

Support Channels

• Live chat directly on the platform — available 24/7 in Malay and English
• Email: [email protected]

We aim to respond to every privacy-related enquiry within a reasonable timeframe. For requests involving data access or deletion, we may require additional identity verification before processing the request in order to protect your account.